Turn guest signals into real results.
HotelRev gives your staff one card to act on and your owners one number to trust — from the same evidence. Moments for the hallway. Blueprint for the boardroom. One login.
Try it here first: tap Done on the phone and watch the owner's view change.
One product. Two views. The same truth, ordered by who is looking.
Guest-experience software stops at the front desk. Asset-management software starts at the spreadsheet. HotelRev is the bridge, and both sides can see it.
Moments
“Who is my next guest, and what should I do for them?”
One card at a time. The guest, the signal, the suggested action, what it costs, when it's due. Two buttons: Done or Skip. Ten seconds in a hallway.
- A live counter. Moments delivered this week — per property, per person. The number a GM reports upward.
- Filtered by role. Housekeeping never sees a dinner reservation. F&B never sees a turndown note.
- Skip is data. Every skip asks why, in one tap. The reasons feed Blueprint.
Blueprint
“Where is the hotel losing guests, what did it cost, and what did fixing it return?”
No dashboard. Blueprint reads the classified reviews, finds the dominant failure, and lights it up on a drawing of your hotel. Every part of the hotel is a door.
- Moments on the drawing. Every completed moment lands on its zone as an evidence point with a cost tag.
- Moments vs. reviews. Where staff acted, did negative mentions fall? Answered per zone, week by week.
- Owner · GM toggle. Owners see the money first, GMs see the guests first. Nothing changes but the order.
How a moment moves.
A moment is not a note in a CRM. It is a pipeline record with a cost and a result — the unit both views share.
Signal
A booking note, a complaint, a review sentence, something overheard at breakfast.
Suggested
A concrete action, its cost and a deadline, in the right person's feed.
Assigned
Someone owns it. The card shows who, and by when.
Done
One tap. The counter ticks. The cost is logged.
Outcome
What happened next — a rebooking, a review, a thank-you, silence.
Evidence you can read. Trust the badge, not the sentence.
Owners have been misled by review averages for twenty years. Every claim in HotelRev wears its evidence level. Computed, not estimated means a number came from counting, not judgement.
Computed from connected data — reviews, PMS, financials, completed moments. The only badge that means proof.
Industry research that explains a pattern. Not yet your hotel. Held until an experiment confirms it.
Not yet computed from your data. Shown so you know what is missing, never presented as a finding.
What HotelRev is not.
It is not rate optimisation. Despite our name, HotelRev is about revenue from experience — the money a hotel earns because a guest was noticed — not about what to charge for a room on a Tuesday.
It is not a CRM, a channel manager or a chatbot. Those exist. HotelRev is the tool for the emotional side of the stay, and for what that side is worth to the people who own the building.
Demo portfolio: Pestana Hotel Group, Lisbon.
Four properties, one login. Property names and public facts are real; every guest, review sentence, cost and number is invented for this demonstration.
The fifteen-minute storyline.
The pitch is never “look at our features.” It is: a concierge tapped a card, and the owner's view changed.
- Sign in as GM, Pestana Palace. The portfolio opens: four properties, one number each.
- Switch to Concierge, on a phone. A family arriving today; a signal from the booking note; a suggested welcome. Tap Done. The counter ticks.
- Switch to F&B. A service-recovery card from last night's complaint. Done. €65 logged.
- Open Blueprint. The wing on the palace drawing now carries both moments. Open Moments vs. reviews: recovery gestures up, climate complaints trending down.
- Toggle Investigate as Owner. Same evidence, money first. Deep-link back to the guests in that zone.
- Close on Cascais. A pool-deck investment question, answered with badges — and the cheapest experiment that could settle it.